Management
94 Bank sphere
0 Finance
89 Consulting, analytics
0 Logistics, warehouse
51 Trade, sellers
88 Marketing, advertising
117 Mass-media, linguistics
102 Insurance
0 Office personnel
90 Programmers
96 Web-developers
82 System administrators
65 Communications
85 Hotels, Bars, Catering
92 Education, science
112 Engineers, technologists
87 Medicine, sports
95 Design
0 Polygraphy
0 Tourism, hotels
0 Real estate
76 Transport
81 Building
35 Manufacture
78 Jurisprudence
30 Work for seamen
0 Culture, art
0 Work abroad
34 Remote work
0 Temporary job
0 Work for students
0 Miscellaneous
9
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Management
0 Bank sphere
0 Finance
0 Consulting, analytics
0 Logistics, warehouse
0 Trade, sellers
0 Marketing, advertising
0 Mass-media, linguistics
0 Insurance
0 Office personnel
0 Programmers
0 Web-developers
0 System administrators
0 Communications
0 Hotels, Bars, Catering
0 Education, science
0 Engineers, technologists
0 Medicine, sports
0 Design
0 Polygraphy
0 Tourism, hotels
0 Real estate
0 Transport
0 Building
0 Manufacture
0 Jurisprudence
0 Work for seamen
0 Culture, art
0 Work abroad
0 Remote work
0 Temporary job
0 Work for students
0 Miscellaneous
0
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Section: Communications Vacancy 1689 |
Post:craigslist | Page Not Found |
Salary contractual |
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Requirements and conditions |
Age: |
Has no value
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Gender |
Has no value
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Education: |
no
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Work schedule: |
Has no value
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Work place: |
London
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The announcement text: |
GlobalLogic Ukraine is looking for Incident Manager on the full time basis in our Kyiv office.
Required skills:
• Proven practical experience of using ITSM processes and tools in enterprise IT environment.
• Understanding of main IT management processes such as Incident Management, Problem Management, Changerelease Management
• Excellent verbal and written communication skills,
• Good understanding of web and enterprise infrastructure technology,
• Experience of using ticketing systems (ARS Remedy or similar),
• Knowledge of monitoring systems used in big enterprise environment
Desired skills:
• Web application support experience, knowledge of Java application platforms,
• Understanding of RDBMS, Oracle technologies
• Knowledge of Solaris, Linux would be a great benefit
Job Responsibilities:
• Major production Incident Management including the management of cross functional and cross site support teams ensuring service is restored in a timely manner with minimum impact to the business.
• Act as the single communication point for IT Senior Management for the duration of a Major Production Incident.
• Production of a detailed Management report following a Major Production Incident
• Provide recommendations to Problem Management for follow-up actions.
• Maintain problem records and data quality of Problem records
• Produce management information
• Work with technical resources in Root Cause Analysis (RCA) and proactive Problem Management
• Work with management to review the efficiency and effectiveness of Incident & Problem Management activities/processes.
We offer:
• Creativity, opportunity to build Dream IT Company with us
• Comfortable office facilities packed with features and happy people
• Excellent 'white' compensation package, performance bonus program
• Free swimming pool and gym attendance
Join one of our Dream iTeams and get access to unlimited personal and professional growth opportunities offered by GlobalLogic • the global leader in software product engineering world, the 'hidden hero' standing behind IT products of more than 140 brand-name IT companies.
Apply now by sending your full CV at jobs.ua@globallogic.com. Please indicate the vacancy title you are applying to in the 'Subject' line for speedy processing of your application.
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Contact information |
Employer: |
GlobalLogic Ukraine
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Email: |
anastasiya.frolova@globallogic.com
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Phone: |
8 (044) 492 9693
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Publication date: 2010-06-26 11:12:26
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