Section: Work abroad Vacancy 779

Post:Help Desk Position – Part Time

Salary contractual

Requirements and conditions

Age:

Has no value

Gender

Has no value

Education:

Work schedule:

Has no value

Work place:

London

The announcement text:

Help Desk Position – Part Time

Flexible Four Hours Shifts between 8:30AM - 7:00PM

Introduction:

• To provide trouble shooting, helpdesk systems administration and other IT services to assure a high quality IT network environment.

Part time(20 HRS) position with growth and training opportunities in the areas of remote network administration, support and troubleshooting.

Job Description:

• Password issues,

• Local vs Global/Network printing problems,

• Remote Access {RAS-VPN}

• log-ins, IDs, Access issues, etc

Reset end user passwords for network and proprietary applications

Provide timely, courteous web, phone & email support to users on a variety of software applications

(MS Office including Word, Excel, Outlook), Internet Explorer, etc

• Record call information/diagnosis, resolution, etc in ticketing system. (will train if no exp)

• Troubleshoot connectivity issues including single workstation, printers, entire site/branch, or application using

Windows XP Remote Desktop Connection, VNC Viewer, or Microsoft Net meeting.

• Handle severity one issues as required including WAN/LAN troubleshooting.

• Ability to multi-task necessary in this high volume environment

• Support Network peripherals-printers, etc;

• Resolve issues with OUTLOOK (key), MS Office, Web tools-Internet Explorer, Windows 95/98/2000/NT/Xp, Symantec Antivirus,

*Under direct guidance, installs, configures, fine-tunes, maintains, supports and troubleshoots appropriate systems, platforms,

and/or operating environments for both Servers and Workstations

*Maintains system integrity with ability to apply security settings

*Performs systems maintenance and upgrades as needed, including backups and restores

*Solves routine problems independently; difficult problems with some assistance

*Maintains Help Desk Application and knowledge base

*Documents and monitors incident and work requests per departmental procedures

*Answers, evaluates, and prioritizes incoming telephone calls, voice mail, email and in-person requests for assistance

*Assists with evaluation of new hardware and software technology

*Fulfills routine communication requirements, including system documentation and status reporting

*Provides staffing for systems support to meet Service Level Agreements, including participating in after-hours and on-call support rotation as needed

Skills

1.

1-3 years of help desk experience

Working knowledge of servers and operating systems including

Windows and Citrix environments

Working knowledge of software applications including MS Office Suite

Excellent customer service skills

Strong attention to detail

2.

1-2 years experience in a Help Desk Environment.

Strong communication skills

Basic understanding of the IT environment and components required

WINDOWS (2000), WINDOWS (NT), WINDOWS (XP), AIX, SUN SOLARIS, UNIX, MICROSOFT EXCEL, MICROSOFT POWER POINT,

MICROSOFT WORD, TELEPHONY.

Special Training Desired

Associates in Computer Science OR 1 to 2 years experience as a Technician

3.

Ideal candidates will have at least 1 year of customer service experience and 1-2 years of IT help desk experience.

• Outstanding customer service skills to provide exceptional client support in a fast-paced environment

• Basic understanding of the following areas of technology:

o General Networking

o Remote Access/VPN

o Microsoft Office & OS

o HP, Dell Latitude laptops & Optiplex desktops

o Remote Control software

• Must be proactive, self driven, and able to resolve problems with minimal direction and oversight

• Strong ability to multi-task, organize and prioritize workload to meet call service levels and complete tasks on-time

• Demonstrated initiative and drive to increase technical knowledge and client service skills

• Convey a positive and professional image which will reflect favorably on both the Firm and the Technology Services Team

• Exceptional written and verbal communication skills which facilitates effective team collaboration

Location: Hicksville

Principals only. Recruiters, please don`t contact this job poster.

Please, no phone calls about this job!

Please do not contact job poster about other services, products or commercial interests.

Contact information

Employer:

?????

Email:

Universal@pmg7.com

Phone:

8 (044) 246-27-83

Publication date: 2009-05-03 14:38:45

Vacancies
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Section: Work abroad Vacancy 779

Vacancies in London

Resumein London

Section: Work abroad Vacancy 779

Vacancies
in London

Resume
in London